PhotoEZ Cloud (photoezcloud.com) is studio software for photographers, run by EJS Tech (“we,” “us”). This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It covers photographers who use PhotoEZ Cloud (“studios”) and their clients who visit studio pages, book sessions, view galleries, or order prints and products.
Two kinds of users
Studios have accounts with us. Clients deal with a studio through pages we host for it. When a client gives information to a studio (an inquiry, a booking, a contract signature, a gallery selection, an order), the studio decides how that information is used, and we store and process it on the studio’s behalf. If you’re a client with a question about your information, you can contact the studio directly or contact us at support@photoezcloud.com.
What we collect
From studios
- Account details: your name, business name, email address, and password (stored only as a secure hash).
- Studio profile and settings: your studio page, logo, photos, bio, FAQs, session types, prices, and booking setup.
- Your photos and galleries, contracts, coupons, gift cards, and the records you keep about your clients.
- Billing: your plan and subscription status. Card details are entered on Stripe’s pages and handled by Stripe; we never see or store full card numbers.
From clients (on a studio’s behalf)
- Contact details you enter: name, email address, and phone number.
- Inquiry messages, booking details, answers to a studio’s booking questions, and inspiration photos you upload.
- Contract signatures: your typed or drawn signature, the time you signed, and your IP address and browser type, kept as a record of the signature.
- Gallery activity: favorites, notes, selections, and downloads.
- Store orders: what you ordered, your designs and uploaded files, and your shipping address.
- Reviews you write for a studio.
Automatically
- Basic technical information such as IP address and browser type, used to keep the service secure, prevent abuse, and fix problems.
- Cookies, described below.
How we use information
- To run the service: studio pages, bookings, contracts, galleries, payments, delivery, and orders.
- To send emails the service needs: confirmations, reminders, gallery and order notices, and account messages.
- For AI features a studio turns on, such as sorting inquiries, describing photos so a gallery can be searched, and the Studio Assistant (see “AI features”).
- To keep accounts and payments secure and to prevent fraud and abuse.
- To support studios and improve PhotoEZ Cloud.
We don’t sell personal information, and we don’t share it for advertising. We don’t show ads in PhotoEZ Cloud.
AI features
Some features send text or photos to Anthropic’s Claude service to be processed: inquiry messages (to sort them and draft replies), gallery photos (to describe them for search), and the studio’s questions to the Studio Assistant. Anthropic processes this to return a result and does not use it to train its models. AI culling (flagging blurry or closed-eye photos) runs in your own browser, and those photos aren’t sent anywhere for it.
Who we share information with
Mobile phone numbers, phone contact information, and text message (SMS) opt-in data and consent are never sold, and are never shared with third parties or affiliates for their marketing or promotional purposes. We don’t sell any personal information. We share information only as needed to run the service, and each provider gets only what its job needs:
- Stripe: payments for studios’ plans and for client payments to studios (the payer’s email and payment details; we don’t send Stripe phone numbers).
- Cloudflare (R2 storage): photos and files, stored privately.
- YouTube: our home page has a short video. Nothing loads from YouTube until you press play; then it plays from YouTube’s privacy-enhanced player (youtube-nocookie.com), under Google’s privacy policy.
- Anthropic: the AI features described above. A phone number reaches it only if it’s written inside an inquiry or a studio looks up a client with the Studio Assistant, and only to produce that answer.
- Twilio: delivers text messages for studios that send them, and receives the phone number and message only to deliver texts to clients who opted in.
- Our hosting provider: the servers that run PhotoEZ Cloud and send its email.
- Print and product partners, such as SwaggPress Creations: when a client orders from a studio’s store, the photos or designs, product choices, and the shipping name and address are sent to the partner to make and ship the order. Phone numbers are not sent.
- Google Fonts: studio pages may load fonts from Google, which receives your IP address.
We may also share information if the law requires it, to protect the rights and safety of our users or others, or as part of a sale or transfer of the business (with this policy continuing to apply).
Text messages
Studios can send their clients text reminders (session reminders, payment reminders, and gallery notices) through the studio’s own Twilio account. A client only gets texts after opting in, by checking an unchecked “Text me reminders” box when booking, on the studio’s text reminders sign-up page, or by telling the studio they want texts. Message frequency varies; message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Each studio also has its own text message policy at its studio page’s /privacy address.
We do not sell, rent, or share mobile phone numbers or text message opt-in data and consent with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. To deliver texts, the phone number and message go only to Twilio.
Cookies
We use only a small number of cookies, all needed for the service to work:
- A login cookie that keeps studios signed in.
- A referral cookie, set when someone follows a referral link, so the referral can be credited (kept 60 days).
- Stripe’s cookies on payment pages, which help prevent fraud.
We don’t use advertising or tracking cookies. Your browser may also store a few settings for convenience (for example, items in a cart). If we ever add analytics or advertising tools, we’ll update this policy and ask for your consent where the law requires it.
How long we keep information
Studio information is kept while the account is open. A studio can delete galleries, photos, clients, and other records at any time. When an account is closed, we delete its information within 90 days, except what we must keep for legal, tax, or payment records. Database backups are kept for up to 30 days.
Security
Connections to PhotoEZ Cloud are encrypted (HTTPS). Passwords are stored as secure hashes, photos are stored privately and shared through links that expire, payment details are handled by Stripe, and access to our systems is restricted. No system is perfectly secure, but we work to protect your information and will notify affected users of a breach as the law requires.
Your choices and rights
- Studios can view and update their information in the dashboard, and close their account by contacting us.
- Anyone can ask us to access, correct, or delete their personal information, or ask questions about it, by emailing support@photoezcloud.com. For information a studio holds about you, we may refer your request to that studio, since it decides how that information is used.
- Depending on where you live (for example, California or the European Union), you may have additional rights. We honor those requests and won’t treat you differently for making them.
- You can opt out of non-essential emails using the link in them.
Children
PhotoEZ Cloud is meant for businesses and isn’t directed to children under 13. Photos of children may appear in galleries that studios deliver to their parents or guardians; those galleries are private to the studio and its client.
Changes
We’ll post any changes here and update the date above. If a change is significant, we’ll let studios know by email or in the dashboard.
Contact
EJS Tech, Oregon, USA · support@photoezcloud.com. See also our Terms of Service.