How can we help?

1. On your photographer’s page, click Book now or Book a session.
2. Choose a session, then a day and a time. Times are in the studio’s time zone.
3. Add any extras, then fill in your details. Enter a coupon or gift card code here if you have one.
4. Click Confirm booking. If a deposit is due, you’ll pay it securely with Stripe. Your time is held for 30 minutes while you pay.

Good to know: You’ll get a confirmation email with a link to your booking. Keep it to pay, sign, or make changes.

1. Open the link in your booking or invoice email and click Read & sign.
2. Read the contract, type your full legal name, and draw or type your signature.
3. Tick the box to agree and click Sign contract. You can view your signed copy from the same page any time.

Open the link from your photographer’s email and click Pay. Payments go through Stripe, and a receipt is emailed to you. On a payment plan you’ll get a reminder 3 days before each payment, and you can always pay more early.

Got a quote? Click Approve quote to go ahead (or Decline), then sign and pay if asked.

Good to know: Use Print / Save as PDF on an invoice for your records. For refunds, contact your photographer.

Open your booking link and look for Need to make a change?. Click Reschedule to pick a new time, or Cancel booking. The page explains what happens to your deposit before you confirm.

Good to know: Don’t see those buttons? Your photographer handles changes personally, so reply to their email.

1. Open the gallery link your photographer sent you. No account or password is needed.
2. Tap the heart on each photo you love. My picks shows just your choices.
3. Want an edit? Open a picked photo and write it in Note for the photographer.
4. When you’re happy, click Submit my selections →. If you picked extra photos, you’ll pay for them first.

Good to know: You can’t change your picks after submitting. If you need to, ask your photographer to reopen them.

When your photos are ready, you’ll get an email and the same gallery link becomes your download page. Click Download all for a ZIP of every photo, or the download icon on any photo to save just that one.

Good to know: Downloads are full resolution and unwatermarked. If your photographer added one, click ▶ Slideshow to watch them with music.

Your photographer closed the gallery. Contact them and they can reopen it or send your photos another way.

Open the review link your photographer emailed you, choose a star rating, write a few words, and click Send my review. You can add a favorite photo from your session if you’d like. Your photographer approves reviews before they appear on their page.

To buy one: click Gift cards on the photographer’s page, choose an amount, fill in who it’s for and when to send it, and click Continue to pay.

To use one: enter the code (like GIFT-XXXX-XXXX) in the Gift card box when you book. Any amount left stays on the card for next time. Gift cards never expire.

Tick Text me reminders when you book to get texts about your session. Reply STOP to any text to stop them, or START to turn them back on.

Check your spam or promotions folder for an email from your photographer’s studio name. Still nothing? Ask your photographer to send the link again. They can resend it from their dashboard.